Engage 50 II helps make conversations clearer and improve customer experiences all around with our innovative Engage+ software. Make interactions more meaningful and effective with real-time conversation insights.
This headset was designed with you in mind (and that’s okay). Lightweight yet strong, comfortable yet stylish, it’s perfect for wearing all day without feeling like you’re wearing anything. With a smart microphone system that makes your voice clearer than ever, there’s no better headset to help you make every single one of your customers your most satisfied.
A software system that analyzes conversations as they happen. Meet the Engage 50 II, featuring the innovative Engage+ software, the call center headset of the future. Engage+ delivers live, on-screen pop-ups with guidance on factors affecting your customer's call experience, including background noise, microphone placement, silence and distractions.
The customer call experience improves in real time (everyone loves it), and onboarding, training, and retaining reps is made easy with meaningful data at your fingertips, giving you insights that make your job easier and more enjoyable.
Leading monitoring solutions have gone one step further by integrating our deep call analytics into their solutions, adding value to the solution by giving you access to our call data alongside other data within their monitoring solution. This gives you greater visibility into your customer's experience, allowing you to identify and resolve specific issues.
Integration with leading platforms
Leading monitoring providers have integrated Jabra Engage advanced call data into their solutions to add value with a clearer view of the customer experience. Jabra's data includes agent background noise, cross-conversation, and silence during calls, helping you identify and resolve specific issues.
Together, these solutions deliver visual dashboards with insights into voice performance and conversation patterns to help you improve the agent and customer experience on every call.
Microphone quality
Voice quality can make or break a conversation, so we built the Engage 50 II to be the best headset for clear customer conversations.* In fact, it features not one, but three microphones, which effectively cancel out background noise, ensuring your customers hear every word you say, enabling accurate speech-to-text transcription for on-the-spot transcription.
Our innovative microphone technology combines with the easy-to-use Engage+ software to create a seamless environment that significantly reduces average call handling time.
Comfort doesn't come naturally, it comes by design.
An uncomfortable agent makes for a frustrating call, so we designed the Engage 50 II to be so comfortable you won’t even feel it. At just 1.5 ounces, or 45 grams*, it’s incredibly lightweight and features a tilted seat for the perfect fit.
We've also added a new creative labyrinth pattern to the earcups of all headphones, inspired by studies with real users like you, and specifically designed to relieve pressure in common "problem areas," helping you relax and focus on your needs.
Durability
Call center headsets are carelessly taken off at the end of a long day, passed from desk to desk, and tossed in a bag. The lifespan of a call center headset can be tough, so we built the Engage 50 II to last, testing everything from boom arm rotation to shock resistance to make it the most durable and reliable headset available.
Our longest
It's easy to make claims, but we're so confident the Engage 50 II will stand the test of time and the harsh environments they'll face that we've included a three-year warranty on all of them. They're lightweight, incredibly comfortable and built to last, so they've got it covered.
Clear sound quality
With advanced speakers and state-of-the-art noise-cancelling ear cups that fit snugly, you won’t miss any important details during calls (or have to ask someone to speak up, or repeat information 47 times…).
Engage 50 II speakerphone is specially designed for speech clarity, reducing frustration and making calls more efficient. BalancedVoice™ delivers crystal-clear voice quality in every conversation, and automatically processes voice clarity and clarity, another intelligent feature that helps make every conversation smooth and efficient.
Hearing Protection
That’s the philosophy behind the revolutionary professional hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.
We have included a range of cutting-edge hearing protection technologies, such as:
- IntelliTone™ 2.0, which helps maintain average hearing levels at safe levels
- PeakStop™ 105 dB, which protects against sudden loud noises
- BalancedVoice™, which processes incoming audio to make conversations clearer
- Adjust the speaking volume to your desired level.
- Intelligent echo cancellation system that eliminates or reduces potentially harmful sounds
